Call Center Representative - Carmel, IN - Morales Group

Accounts Receivable Representative in Carmel, IN. 

Responsibilities: 

  • Take inbound calls from patients and make outbound calls to patients
  • Provide one call resolution to patient inquires whenever possible and perform timely follow up on inquiries requiring escalation or additional research
  • Responsible for following up on all patient voicemails within 24 hours
  • Provide patient education regarding how to understand their Explanation of Benefits (EOB)
  • Take payments from patients
  • Provide requested documentation and records for all patients
  • Consistently achieve defined metrics, such as login Time, release time, daily production, quality of call
  • Read and understand contracts with Insurance companies
  • Review and determine if an adjustment is required on an account
  • Review and determine if a refund is required on an account
  • Verify insurance
  • Provide patient estimates
  • Verify and update demographic information
  • Research and locate missing payments to ensure all payments are received in a timely manner
  • Review clinical information to determine if a coding review is required
  • Responsible for other duties as assigned

Requirements:

  • 1-year experience in high volume call center
  • Revenue cycle is helpful and preferred
  • Sitting long periods of time
  • Regular and predictable attendance

​Compensation:

  • $16 an hour

Shift:

  • 8am-5pm ​

 

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