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Morales Group is looking for an internal direct hire, Branch Lead, in Lafayette, IN.

Summary:

Responsible for the on-boarding of new and at risk clients to ensure that clients are continually moving towards an integrated use of the organization product lines and services. This position also will ensure the quality for services provided to our new and existing customer base. Additionally, this position will ensure the quality of services provided to our new and existing customer base. This Position will interact with recruiting, client services, payroll, sales and management in the performance of daily responsibilities.

Essential Functions/Job Specific:

  • Manage multiple projects while continually identifying barriers to implementation & productivity
  • Monitor and report on client metrics to continuously ensure satisfaction and partnership success
  • Assist in client assignments and allocating human capital resources
  • Identify process improvement opportunities and facilitate focus groups to address and implement changes
  • Assist with goal setting and performance evaluations of operations team
  • Monitor projects and/or staffing solutions to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Be able to provide cost analysis on all current and past jobs
  • Collaborate with the Executive Team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives
  • Responsible for total management of assigned territory to include, but not limited to: order fill ratio, client satisfaction, accurate payroll execution within teams, profitable sales growth of clients/territory, safety programs for effective risk management, associate development, expense control, continuous improvement of gross margins, increased profitability, and P & L management

Sales/Business Development:

  • Assist the client service/sales team on calls to current/future clients to develop a relationship with the current/future companies.
  • Assist the client service/sales team on calls to current/future clients to penetrate deeper into their organization with contacts and product offerings
  • Ensure client satisfaction of key accounts through implementation of Quarterly Business Reviews
  • Resolve issues with at risk client(s) dissatisfaction and negotiate solutions that meet the at risk client(s) needs
  • Facilitate new on-site start-ups or entry into new markets
  • Responsible for driving the company to achieve and surpass profitability, cash flow, and business goals/objectives
  • Travel to customer sites, prospective customer sites, training and meetings as required
  • Responsible for New client folders, safety tours, and safety programs within assigned territory

Essential Functions/Job Specific (cont’d):

Supervision:

  • Provide regular updates and work closely with Director of Operations and leadership to improve overall deployment of our organization products and services
  • Provided day-to day leadership and management that reflect the mission and core value of the company
  • Supervise and coordinate activities assigned by the Director of Operations
  • Provide solutions to both internal and external workflows to resolve issues that arise
  • Consistently attract, interview and recommend the employment of applicants for internal positions to retain a highly competent and qualified operations team
  • Responsible for the measurements and effectiveness of all processes, internal and external
  • Provide timely, accurate, and complete reports on the operating condition of the company
  • Assess team members strengths/weaknesses and utilization to assigned tasks, responsibilities, and accountabilities
  • Manage staff, preparing work schedules and assigning specific duties
  • Maintains good communication/working relationships with all departments in the organization
  • Reports all hazardous conditions/equipment to his/her manager immediately
  • Fulfills job responsibilities in accordance with the standards set out in the organization’s “Code of Business Conduct”
  • Motivate and lead a high-performance team of managers and staff; attract, recruit, and retain associates and facilitate management career development program
  • Foster a success-oriented, accountable, and ethical environment within the company

Company Culture:

  • Supports the Morales experience; be present, delivers our very best and understand and exceed the expectations of the individuals we serve

§ Participates in company annual health, safety, and professional development workshops

§ Maintains confidentiality of all employee’s information to assure employee rights are protected

§ Represents the organization in a positive and professional manner

§ Complies with all organizational policies regarding ethical business practices

  • Lives out our Mission and Core Values daily
  • Maintains current licensure/certification for position, if applicable
  • Follows departmental and company Health, Safety, Security, Hazardous Materials policies and procedures

Job Requirements

Knowledge/Skills/Abilities:

  • Ability to speak, read, and write in English at a level appropriate for the job and communicate effectively
  • Ability to speak, read, and write in Spanish and or other languages is a plus
  • Ability to be accurate, concise, and detail-oriented
  • Knowledge of Department of Labor Laws both Federal/State specific preferred
  • High School and Higher Education preferred

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