Part-time Bilingual Call Center- Charlotte, NC
Part-Time Customer Service Representatives in Charlotte, NC.
Responsibilities of Customer Service Representatives:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Requirements of Customer Service Representatives:
- Previous experience in a customer support role
- Speak and Read English/ Spanish
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Steel-toed boots (not provided by employer)
Pay:
$11-13
Shift:
Week #1: Wednesday-Friday 5:30pm-9:00pm
Week #2: Thursday-Saturday 7:00am-4:00pm
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