Part-time Bilingual Call Center- Charlotte, NC - Morales Group

 Part-Time Customer Service Representatives in Charlotte, NC.

Responsibilities of Customer Service Representatives:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way

Requirements of Customer Service Representatives:

  • Previous experience in a customer support role
  • Speak and Read English/ Spanish
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • Steel-toed boots (not provided by employer)

Pay:

$11-13

Shift:

Week #1: Wednesday-Friday 5:30pm-9:00pm

Week #2: Thursday-Saturday 7:00am-4:00pm

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A coronavirus update for our guests and teams

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Need help? Give us a call at: (317)472-7600

Public Safety: 

We are hiring! However, our procedures have changed.

We are not taking in-person applications at this time. Our physical offices are closed, but our application and onboarding are available online for your safety and convenience. Our recruiters are only one call away at 317-472-7600.

Our online application can be completed here: https://hrcenter.tempworks.io/en/Morales

If you or someone you know is in need, view a list of COVID-19 resources or here as well