Part-time Bilingual Call Center- Charlotte, NC - Morales Group

 Part-Time Customer Service Representatives in Charlotte, NC.

Responsibilities of Customer Service Representatives:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way

Requirements of Customer Service Representatives:

  • Previous experience in a customer support role
  • Speak and Read English/ Spanish
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • Steel-toed boots (not provided by employer)

Pay:

$11-13

Shift:

Week #1: Wednesday-Friday 5:30pm-9:00pm

Week #2: Thursday-Saturday 7:00am-4:00pm

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