The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality. If you can find people who are fun, approachable, caring and love helping others, you are on to a winner.

You can learn most jobs quickly once you are thrown in the deep end. Within three months you can usually know the ins and outs of a role. If you are satisfied with the personality, then look at experience and expertise. Find people with transferable skills – you need team players who can pitch in and try their hand at all sorts of different jobs. We love athletes who can play anywhere on the field. While specialists are sometimes necessary, versatility should not be underestimated.

Some managers get hung up on qualifications. We only look at them after everything else. If somebody has five degrees and a 4.2 GPA, it doesn’t necessarily mean they are the right person for the job. Great grades count for nothing if they aren’t partnered with broad-ranging experience and a winning personality.

Hire character. Train skill.

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