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Customer Service Representative

$12/hour, 1st shift

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Customer Service Representative in Lafayette, IN. 

Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Contributes to team effort by accomplishing related results as needed
  • Tracking orders and shipments
  • Monitor and following up on backorders
  • Other duties as needed

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Requirements:

  • Must be able to lift a certain amount of weight occasionally
  • Must be able to read, write and understand English
  • Must be able to work overtime if needed
  • Steel toed shoes may be required
  • High school diploma or higher

Pay:

  • $12 an hour

Shift:

  • 1st shift 8am-6pm Mon-Fri

 

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