fbpx Skip to content
decorative dot pattern decorative dot pattern decorative dot pattern decorative dot pattern decorative triangle pattern decorative triangle pattern decorative dot pattern decorative line pattern

Product Technical Support Representative

$17/hour, 1st shift

Apply Now

home-for-partners
decorative dot pattern decorative dot pattern decorative dot pattern decorative triangle pattern decorative triangle pattern decorative triangle pattern

Responsibilities:

  • Manage high volume of inbound and outbound phone calls and emails from dealers, representatives, end-users, etc., who may have a technical issues with the Company’s product
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Perform troubleshooting and problem solve via phone or email for all of our fan product lines
  • Deliver exceptional service with each customer interaction
  • Build sustainable relationships and engage customers by going the extra mile
  • Meet personal/team qualitative and quantitative targets as established by the Customer Service and Technical Support Manager
  • Process return good authorizations, assess returned products and determine final disposition
  • Occasionally assist customer service team with order entry
  • Assist other company personnel with questions related to all technical aspects of company product
  • Perform hands on testing / troubleshooting with new and existing products
  • Periodically assist with product display, product prototypes, and customer returns installations at company headquarters
triangle pattern

Requirements of Product Technical Support Representative:

  • Identifies and resolves problems in a timely manner
  • Works well in group problem solving situations; and uses reason even when dealing with emotional topics
  • Speaks clearly and persuasively in positive or negative situations
  • A significant portion of the job requires the employee to sit at their desk at a computer however the employee will occasionally be required to climb a latter, lift boxes up to 35-40lbs, and work with tools
  • One year certificate from college or technical school; or six months experience in a demonstrated role where technical engineering implementation skills and customer support were essential to the operations of the business is required; or equivalent combination of education and experience
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Experience working in a manufacturing environment is preferred
  • Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe
  • Ability to operate a printer, copy machine, scanner and other office equipment is desired
  • Strong phone and verbal communication skills along with active listening
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to speak effectively before groups of customers or employees of the organization

    Compensation:

    • $17 an hour

    Shift:

    8am-6pm Mon-Fri

     

decorative triangle pattern decorative triangle pattern