Call Center Representative - Carmel, IN - Morales Group

Call Center Representative in Carmel, IN.


  • Is responsible for taking inbound calls from patients and make outbound calls to patients
  • Provide one call resolution to patient inquires whenever possible and perform timely follow up on inquiries requiring escalation or additional research
  • Follow up on all patient voicemails within 24 hours of receiving them
  • Provide patient education regarding how to understand their Explanation of Benefits (EOB)
  • Take payments from patients
  • Provide requested documentation and records
  • Consistently achieve defined metrics, such as login time, release time, daily production, quality of call
  • Read and understand contracts with Insurance companies
  • Review and determine if an adjustment is required on an account
  • Review and determine if a refund is required on an account
  • Verify insurance
  • Provide patient estimates
  • Verify and update demographic information
  • Research and locate missing payments from patients
  • Review clinical information to determine if a coding review is required
  • Other duties as assigned


  • Must have regular and predictable attendance
  • Must be able to sit for long periods of time
  • Bilingual is a plus
  • Associate degree in healthcare management or business management


  • $16 an hour


  • 8am-4:30pm


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