Service Shop Foreman - Indianapolis, IN - Morales Group

Service Shop Foreman in Indianapolis, IN. 

Summary:

The Shop Foreman plans, organizes, leads, and controls the flow of service work through the Service Department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.He/she is responsible for the knowledge and productivity of Technicians, workshop conditions, adherence to correct repair procedures, diagnostic assurance, and work area housekeeping and safety

Responsibilities:

  • Maintains customer satisfaction with the quality of work performed and the customer service given by department employees, by maintaining a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average
  • Maintains a dealership-prescribed standard for “hours per customer repair order written”
  • Understands and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-To-Know, etc.
  • Schedules shop work as efficiently as possible in accordance with dealership policy
  • Assists technicians on the job; provides technical information; ensures use of correct tools and equipment. Monitors technician efficiency and provides assistance for improvement
  • Assists with diagnosis of difficult and unusual malfunctions
  • Spot checks repairs to assure quality and timely completion
  • Evaluates performance of employees based on job descriptions and department objectives
  • Checks job status as often as necessary, but at least twice each shift
  • Advises the Service Advisor when a job exceeds the initial estimate
  • Reviews hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
  • Reports to customer any changes in time promised and notifies him/her of any additional repairs that may be required
  • Directly supervises 15 to 25 Technicians in the Service Department
  • Carries out supervisory responsibilities such as training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Other duties as assigned

Requirements:

  • Must be able to sit for long periods of time
  • Must be able to walk for extended periods of time
  • Bachelor’s degree required
  • 5+ years of relevant experience
  • Valid Indiana Drivers License
  • No DUI’s in the past 7 years
  • ASE Master Technician Certification Preferred
  • Must be able to work overtime if needed

Compensation:

  • $65,000-$100,000 a year based on experience

Shift:

  • 8am-5pm Mon-Fri

 

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