Call Center Jobs - Morales Group

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Stories

Leticia's Story

“I never did any of this for myself. I did it for my daughter. I’ve always said that life is like a marathon—sometimes it’s easy and sometimes you have to run the hills. Our family’s journey was a hard one. More than once, I thought about going back to Mexico. But at the end of the day, if you have the opportunity, you have to take it. We left everything looking for something better for our daughter, and now she is following her dreams.”

Mara's Story

“I have very fond memories of my childhood in Guatemala, but my parents knew that coming to California was a better opportunity for me. I was nineteen years old when I immigrated here, and I was on my own for the first time in my life. At first, I felt really isolated because speaking English didn’t come easily to me. Even after I’d put down roots and settled, life still held a lot of surprises for me. Now, I feel like I’ve finally found home with the team at Morales Group.”

Waleska's Story

“If you’re an immigrant and you don’t have friends or family to help you out, finding someone who will take the time to help you find a job is critical. I was grateful to find Morales Group and happy to discover a company with a strong Hispanic element. The diversity of the company was very appealing, and it gave me the opportunity to meet people from different cultures. It’s very gratifying to be able to help someone in need.”

Call Center Jobs

Call Center Jobs

You may be considering a variety of different career paths if you are indeed in the market for a new job. Paths that you should be considering are call center jobs. If you are new to call center jobs, you might be wondering what a call center representative does. Simply put, a call center representative is responsible for answering inbound phone calls and assisting customers with various questions and concerns. This requires excellent customer service skills and the ability to communicate effectively.

“Call center jobs near me,” “call center jobs near me part time,” and “call center jobs near me full time,” are frequently used search terms for those seeking jobs hiring in Indianapolis. Fortunately, staffing and talent sourcing agencies such as Morales Group are available to lighten the load of the job search and match you with your perfect fit among call center jobs.

Entry level call center jobs often fit the search query “call center jobs near me no experience” from job seekers. While a high school education and post-secondary degree are indeed preferred, with the call center jobs staffed by Morales Group, these degrees are not typically required.

You may be wondering what exactly you will be doing as a call center representative. We at Morales Group are here to help you learn about call center jobs by giving you a crash course in what to look for in a call center job description, what to expect and even how to use a call center representative job description to your advantage during an interview.

So, what does the typical call center representative job description look like? These generally include pay, experience, expectations, requirements, and the shift of the position. With part time call center jobs, it’s especially important to note the shift. A fairly standard job description does give you, as the job seeker, a lot of insights to notice.

First, the pay rate is, of course, important. As with any job, knowing the earning potential is an essential first step in realizing if the job is a good fit. Second, the requirements can give you an inside look at what you need to accomplish to be a good fit for the position, although these aren’t always set in stone. Don’t let a “lack” of the listed requirements keep you from applying. It is important to note that the requirements section is not always a dealbreaker. Many times, people don’t apply for jobs that list a lot of experience and other requirements. This is a mistake. Just because the hiring team is advised to look for a person with a set experience level, it doesn’t mean they won’t need a person with less experience or have the job requirements change. Most hiring managers and recruiters are almost always in need of candidates for jobs, so sending in your application when you feel yourself to be “under-qualified” never hurts. Lastly, if your application does get denied, remember that it doesn’t matter. Turning in your application with less experience than listed on the call center job description might yield a “no,” but don’t focus on that. You will get a lot of “no”s before you ever get a yes. Don’t let one job take you off the path of getting your dream call center representative job.

Call center jobs, even entry level call center jobs, are usually the first point of contact for the customer, so these representatives set the standard that customers may continue to expect from the company.

Call center representatives will typically greet customers over the phone and deliver appropriate action for each call by answering questions or transferring the call to another department if necessary. They are expected to handle large amount of inbound and outbound calls in a timely manner, and so indeed must have strong time management skills. Call center jobs may also require representatives to meet personal/team qualitative and quantitative targets, as well as log records of conversations in company databases according to department procedures. The hiring company for call center jobs may also provide training opportunities to improve knowledge and performance level.

There is an abundance of call center jobs hiring in Indianapolis. According to Indeed Jobs, the average salary for a call center representative in Indianapolis is roughly $14.64 per hour, which meets the national average. According to ZipRecruiter, the majority of call center jobs have pay rates ranging between $24,430 (25th percentile) to $34,969 (75th percentile) in Indianapolis. This range is roughly equal to $12.53 per hour to $17.93 per hour. These varying pay rates for call center jobs are likely due to differences in the years of experience and level of education in candidates. For example, a high school diploma or GED may provide a higher pay rate for a call center job, and bilingual proficiency is another qualification that may yield a higher salary.

When you are ready to apply for any open call center jobs, there are several recommended ways to go about finding a new call center opening. You can search online for opportunities through an online job board, or you can find a Morales Group office to help you find a call center representative vacancy. While a job board opening is simple, using a resource that has connections and can help you find a job that perfectly fits your skills, is a much better option. Morales Group is not only invested in helping you find a job, but also to help you find a long term career. At Morales Group, we hire individuals for call center jobs in all Indianapolis areas, making us a one-stop shop.

As you look for call center jobs and find yourself in need of assistance around Indianapolis, stop by Morales Group for all your call center job help.

Jobs Hiring Near Me

Searching for “jobs hiring near me” can be an intimidating task. We are here to help.

For Indianapolis jobs hiring now, especially good paying jobs in Indianapolis, you may need to expand your search toolkit to include more than just Internet searches.

Indeed, the best way to successfully find Indianapolis jobs hiring immediately is often a more human experience. Networking with professionals in your desired field and keeping feelers out for jobs hiring is always a good practice. But, if you’re looking for “jobs hiring near me”, a staffing agency can be a helpful tool.

Staffing and talent sourcing agencies, such as Morales Group, offer a personal helping hand in the search for “jobs hiring near me”. Individualized sessions in person can help you better target the best job hiring. Specialized and dedicated recruiters are experts in placing job hunters like you, and agencies can take the work of job searching off your plate.

Lucky for those on the job hunt, good paying jobs in Indianapolis are indeed plentiful. With recently low unemployment, the number of Indianapolis jobs hiring immediately has risen — this is good news for you if you need a job quickly.

Morales Group Staffing offers a diverse array of Indianapolis jobs hiring full time, such as 3rd shift jobs in Indianapolis, warehouse jobs hiring in Indianapolis, and many other Indianapolis jobs hiring now. Morales specializes in light industrial and skilled trades, clerical and administrative, plus national professional direct hires — including call center jobs.

This labor shortage means that there is also a variety of call center jobs — part time call center jobs, entry level call center jobs, and more at varying pay rates. Internet searches for jobs hiring in Indianapolis often specify “$15 an hour jobs Indianapolis,” or other specific pay rate amounts. Working with an agency, like the Morales Group, can cut down hours of web searches to fit you with a job that matches your pay requirements.

Morales Group offers plenty of jobs hiring in Indianapolis with competitive pay rates at many levels. Most job seekers searching for part time jobs hiring in Indianapolis are specifically looking for flexible part time jobs — work from home jobs are especially in demand. Indianapolis staffing agencies, including Morales Group, offer a variety of industries with all shifts considered, perfect for those seeking specifically morning, evening, or weekend part time jobs.

 Lowes Careers

Indianapolis is home to a variety of opportunities for call center jobs. According to Site Selection Group, Indianapolis ranked 23rd in their 2017 listing of top 25 metro areas with the greatest number of call center workers. The cities on their list have successfully attracted numerous call center operations over the last 20 years.

One of those operations includes those supplied by Lowes Careers. Lowes call center is one of many based in Indianapolis. As of February 2019, Lowes contact center in Indianapolis was hiring for 950 available positions, revealing the rich labor market for call center jobs in the city.

According to Area Development magazine, the current trend for call centers is reshoring instead of offshoring, meaning that call center jobs are coming back to America. The Midwest is proving to be the biggest beneficiary for new jobs and boosts to local economies, meaning call center jobs are looking good for centers in Indianapolis.