Call Center Jobs

Call center jobs have evolved in the past few years, and they are no longer positions to deal with angry callers who have been put on hold. These days, call center jobs deal a whole lot more with customer service — reps have the ability to onboard new customers and help retain them, making these positions highly valuable to any company. In fact, the Bureau of Labor and Statistics shows that call center customer service representative careers are set for a high growth rate — 6 percent through 2026. But, while call center staffing is indeed an important sector for a business, you are probably wondering if a call center career is the right move for you.

Let’s begin with the basics. A call center is an office or office department that fields incoming and outgoing customer phone calls. A “call center job” means a phone representative who manages each call and keeps track of open cases and transactions.

Call centers are often the first and primary channel of communication between a business and its clients. To thrive in call center jobs, you will need to be motivated by customer success. Tenacity, problem-solving, and multitasking are key. If you are looking at starting in this profession and seeking entry level call center jobs, make sure to have examples of these skills.

Internet queries to find a call center job are often along the line of, “call center jobs near me,” “call center jobs near me full time,” and “call center jobs near me no experience”. Finding easy call center jobs has never been easier. With the projected growth rate for this industry, more companies are hiring work-from-home agents and need more representatives as their business grows. 

If I’m indeed looking for call center jobs near me, the internet might be a daunting place to begin. I would consider using a recruitment agency to fulfill my job seeking needs. Morales Group is experienced with call center jobs, and even hires for their own internal call center!

If you would like to learn more about the ins and outs of the call center industry, as well as see our current job openings, click here.

Indeed

Indeed is worth mentioning as a way to find call center jobs. Indeed provides job seekers with an aggregated database of job postings from across different job boards and company websites. It is one of the top websites to find job listings — Indeed jobs draw over 200 million in web traffic per month. However, lots of listings don’t always mean quality jobs. 

“Indeed jobs near me” and “indeed new jobs” are common searches for job seekers. While Indeed is useful to see multiple options, it can be hard to hone down if you are not sure what you are looking for. A more focused search with an individualized session in person can help you target the best job out there.